School of Business:: The University of Jordan ::

Program Specifications

Master in Total Quality Management / Program Learning Outcome Mapping Matrix

Learning outcome
Course code
PLO 6...
1601702 (Business Research Methods)
Describe scientific research basics
Implement data collection methods
Implement statistical analysis for data
Implement sampling and estimation methods
Apply linear and nonlinear regression variables
1601715 (Human Resource Management)
Describe human resource planning
Apply recruitment and selection methods
Apply job analysis
Apply performance appraisal techniques
Use employee training, development and reward methods
Distinguish safety regulations
1601719 (Operations and Production Management)
Apply forecasting and capacity planning methods
Apply layout methods
Apply job design and measurement
Use invention and quality control methods
Apply MRP methods
Plan for productivity improvements
1601755 (Strategic Management)
Distinguish internal and external envir. factors
Apply functional scientific analysis
Apply theoretical and practical method in management
Apply strategic analysis skills
Explore future research gaps
1601780 (Total Quality Management)
Describe the nature of quality
Define TQM and leadership dimensions
Distinguish customer satisfaction and employee empowrement
Apply continuous improvement processes
Analyze partnership with suppliers
Develop performance measures
1601782 (Supply Chain Management)
Distinguish invention method and risk pooling
Analyze various supply contracts
Analyze the needed shared information in the SC
Infer the importance of SC integration
Apply various distribution strategies
Analyze strategic alliance within the SC
1601783 (Quality Management Systems)
Distinguish global quality systems
Analyze quality systems ISO 9000-2000
Analyze quality system ISO 14000
Distinguish the use of various systems in organizations
Apply continuous improvements on quality systems
Apply processes of quality systems documentation
1601785 (Advanced Quality Methods)
Distinguish lean organizations from the quality perspective
Analyze six sigma concept and requirements
Apply statistical quality control
Apply and analyze control charts for variables
Apply and analyze control charts for attributes
Apply and analyze process capability
1601701 (Applied Statistics for Business) Administration
Distinguish scientific research steps
Apply sampling techniques and selection
Distinguish types of variables and their measurements
Apply central tendency, variance, and skewness
Analyze the shapes of curves
1601717 (Project Management)
Distinguish project management techniques
Analyze project scope
Apply quantitative method in project management
Apply project risk analysis
Apply quality and human resource method in project management
Apply financial analysis in project management
1601721 (Management Information Systems)
Distinguish data and information and their analysis
Analyze factors affecting MIS
Distinguish devices to analyze and store data
Distinguish flow charts and data bases
Analyze and evaluate systems
Analyze various applications
1601722 (Organizational behaviour)
Demonstrate an understanding of individual behavior in organizations.
Describe how organizations manage diversity effectively.
Define individual attitudes and job satisfaction and show how it can be measured.
Identify the sources of emotions and moods and apply concepts about emotions and moods to specific OB issues.
Explain the factors that determine an individual’s personality.
Explain the link between perception and decision making
1601726 (Service Marketing)
Distinguish customer relationship and attraction
Distinguish high quality services
Distinguish competitive advantage
Distinguish various types of service
Distinguish high quality services
Analyze service aspects
1601786 (Special Topics in Quality management)
Distinguish recent quality topics
Analyze recent quality challenges
Apply recent  quality methods
Analyze recent quality research trends
Analyze various quality awards
1601787 (Knowledge Management)
Distinguish knowledge acquirement, organization and application
Distinguish knowledge technology and knowledge management methods
Analyze strategic perspective of knowledge management
Apply knowledge to build a sound organization
Apply knowledge to achieve a competitive advantage