3 credits This course covers required quality tools and philosophies needed to achieve high level quality products and services. It is designed to integrate quality strategies with business strategies to enhance organizational performance. Discussions will focus on defining consumers, their needs and wants, actual cost of quality. Quality tools for designing quality into the product/ service and processes will be covered. After the course, students would be able to develop operations and processes that should integrate quality, productivity, costs, consumer awareness along with the strategic plan of the business organization.