| Course Description : | Prerequisite: (None)
KM is an increasingly important discipline that promotes the discovery, capture, sharing, and application of the firm’s knowledge. Further, although the benefits of knowledge management (KM) may be obvious, it may not necessarily be so obvious to know how to effectively manage this valuable resource. Therefore, this course is to provide a thorough and informative perspective on the emergent practices in knowledge management. Information technology has been, and will continue to be, an important catalyst of this innovative field. Web-based technologies including Web 2.0, artificial intelligence, expert systems, analytics, and collaborative technologies continue to support and transform the field of KM. However, these technologies would not be effective without the day-to-day social aspects of organizations such as water-cooler conversations, brainstorming retreats, and communities of practice. To further complicate matters, the current business environment renders new skills obsolete in years or even months. Thus, in order to manage knowledge effectively, this course assists students gain theoretical, managerial, technical, and non-technical foundations. |